Experience Research

Customer satisfaction and loyalty is the key to your business success. At TWG, our experience research team is dedicated to helping companies improve business performance through research, using advanced methods of customer satisfaction management, customer relationship management, and client management.

TWG helps clients in refining satisfaction measurement procedures and advocate retention marketing, that leads in quantifying the link between service improvements and financial impact. We model, measure, manage, and monitor to help our clients improve customer satisfaction, loyalty, retention, and their bottom-line profits.

One of our core expertise is in executing customer satisfaction tracking studies. Our approach encompasses managing sample feeds, creating customer databases, directing field, providing performance metrics data and prioritizing areas for improvement.

Our experience research service line include: